Exchanges, Returns and Defectives
Items personalized with a logo, number, name or initials are final sale; no exchanges or returns
Items without any embellishment can be returned or exchanged in original condition within 30 days of receiving an order
Defective claims must be made within 60 days of receiving an order
Defective examples include:
Seams coming undone, Backpack and jacket zippers breaking, Embellishment not staying attached.
Soccer Pro reserves the right to fix and/or repair any item deemed defective prior to replacing or refunding
Double check your sizes
-We often process pieces in bulk and are not able to catch orders with mismatched sizes
-We also do not compare sizes to age groups and will not catch if a size seems appropriate for a particular age group
Hang drying and hand washing is strongly recommended. Placing items in the washer and/or dryer, especially embellished items, may ruin the numbers, logos, or initials.
We are always willing to help fix an issue; however, we are not able to replace the items if this happens.
Processing and Delivery
Standard Order Processing Times For Bulk Team Orders:
-Order processing will be via bulk delivery, our target delivery date will be 2-3 weeks after the deadline date
-All orders placed during the open ordering window will be processed together regardless of date placed
-Late orders will be processed after bulk orders are complete, in the order they are received